Frequently Asked Questions, Samples

Do you offer samples?
Yes — we provide sample packs so you can see the glaze, color, and texture in real life before placing a larger order.
How do I request a sample?
Add the tile styles you want to your cart, then go to the Request a Quote page and submit your details. One of our agents will contact you to confirm and arrange shipping.
How long do samples take to arrive?
Samples ship from Morocco. Delivery typically takes 12–14 business days, depending on your location.
Do you ship internationally?
Yes — we ship samples worldwide so designers, architects, and homeowners can experience authentic Moroccan Zellige first-hand.
Are samples free?
Samples include a small fee to cover materials and handling. This amount is credited back when you place a full order.
Can I return a sample?
Samples are non-returnable, but they’re designed to help you choose confidently before committing to a larger project.
Will the sample match the final product exactly?
Handmade Zellige may vary slightly between batches. Samples represent the intended look, but minor differences in color and finish can occur.
Should I order multiple shades?
We recommend ordering a few tones (slightly lighter/darker) to compare in your lighting at different times of day.